Hanover Court
Bilson Close, Cinderford, Gloucestershire, GL14 2LQ
Bilson Close, Cinderford, Gloucestershire, GL14 2LQ
Click to enlarge or scrollManaged by
We believe that later life is for living
Helping people enjoy later life is our passion. It has been for more than 60 years. And today, in an ageing society, our housing, care and support is needed more than ever.
Manager's Description
"Newly extended, this Extra Care development is located in the heart of the Forest of Dean, less than one mile from Cinderford town centre. It offers a range of 45 apartments with use of a wide range o..." Show more "Newly extended, this Extra Care development is located in the heart of the Forest of Dean, less than one mile from Cinderford town centre. It offers a range of 45 apartments with use of a wide range of convenient on-site facilities, which include a new community lounge, dining room and hair salon. There’s also a variety of optional social activities.The estate benefits from a range of support services, including a dedicated on-site care team and the provision of freshly-prepared midday meals. An on-site manager takes care of maintenance of the buildings and landscaped gardens. They can also help you to access further help and support if required. There are transport links, shops and amenities nearby, including a supermarket, bakery and a café." Show less
Main Facts
Extra care housing
Tenure(s): Rent (social landlord)
Care provider: Comfort Call
45 flats. Built in 1997 and renovated in 2015. Sizes 1 bedroom, 2 bedroom. Includes mobility and wheelchair standard properties.
Extra Care scheme with 24 hours / 7 days), Visiting management staff (Anchor On Call), Non-resident management staff and Careline alarm service
Lift, Stair lift(s), Lounge, Dining room, Laundry, Guest facilities, Garden, Activities room, Shop, Hairdressing salon, Assisted bathing facility, sculpture garden trail
Whole site accessible by wheelchair. Access to site fairly easy. Distances: bus stop 20 yards; shop 100 yards; post office 1 mile(s); town centre 1 mile(s); GP 1 mile(s); social centre 20 yards.
Regular Social activities include: Exercises, Tai Chi, church groups, tea dances, literature group, quizzes, and special events - local community often take part, organised by Estate Manager and residents. New residents accepted from 55 years of age. Both cats & dogs generally accepted (subject to prior approval and conditions).
Housing Authority: Forest of Dean
Social Care Authority: Gloucestershire
Architects: Barton Willmore
Info updated: 28/04/2024
If you are the manager of Hanover Court and want to update your information, please click here.
If you are the manager of Hanover Court and want to update your information, please click here.
Availability
Anchor welcomes enquiries for future vacancies in this extra care housing scheme.Residents' views
A number of residents have used EAC's resident consultation card game to give their views on aspects of where they live. They gave top marks to this scheme for: Consultation
Number / size of facilities
Overall ratings
Practicality of the individual apartments
Privacy
Quality of the garden
Staff role and interaction
Comments made in nominations for the EAC National Housing for Older People Awards
"The Estate Manager Helen Lee does a fantastic job as Estate Manager at the site. Her dedication to assist residents is superb."
Made by a visitor in 2019
Made by a visitor in 2019
"It's in a great location and the staff are committed to the residents."
Made by a staff member in 2019
Made by a staff member in 2019
"Hanover Court seems well organised and the staff are approachable and friendly."
Made by a visitor in 2019
Made by a visitor in 2019
"I am a Team Leader at Hanover On-Call and whenever me or my team are in contact with staff or residents at Hanover Court Cindeerford there is always e..." Show more
"I am a Team Leader at Hanover On-Call and whenever me or my team are in contact with staff or residents at Hanover Court Cindeerford there is always enthusiasm showing that the estate manager and her team are providing an excellent service to residents, colleagues and visitors. " Show less
Made by a staff member in 2019
"I am a Team Leader at Hanover On-Call and whenever me or my team are in contact with staff or residents at Hanover Court Cindeerford there is always enthusiasm showing that the estate manager and her team are providing an excellent service to residents, colleagues and visitors. " Show less
Made by a staff member in 2019
"It's friendly, welcoming, a beautiful garden lots of activities"
Made by a staff member in 2019
Made by a staff member in 2019
"Hanover court is in a lovely part of the forest. It has been refurbished and 20 extra care rooms have added. The residents are very happy there . The ..." Show more
"Hanover court is in a lovely part of the forest. It has been refurbished and 20 extra care rooms have added. The residents are very happy there . The Estate manager Helen Lee cannot do enough for everyone and is always organizing functions which they all enjoy." Show less
Made by a visitor in 2019
"Hanover court is in a lovely part of the forest. It has been refurbished and 20 extra care rooms have added. The residents are very happy there . The Estate manager Helen Lee cannot do enough for everyone and is always organizing functions which they all enjoy." Show less
Made by a visitor in 2019
"Because it a truly caring and amazing place that keeps vulnerable people independant"
Made by a staff member in 2019
Made by a staff member in 2019
"hanover is a lovely place to work everyone goes above and beyond to cater for every individual care needed its friendly and welcoming "
Made by a staff member in 2019
Made by a staff member in 2019
"Very friendly staff and residents The gardens are well kept and are user friendly for residents"
Made by a visitor in 2019
Made by a visitor in 2019
"Hanover is like a home from home, the care staff are always very helpful and friendly. There is always entertainment and everyone joins in. What a lov..." Show more
"Hanover is like a home from home, the care staff are always very helpful and friendly. There is always entertainment and everyone joins in. What a lovely place to live." Show less
Made by a visitor in 2019
"Hanover is like a home from home, the care staff are always very helpful and friendly. There is always entertainment and everyone joins in. What a lovely place to live." Show less
Made by a visitor in 2019
"very friendly well run and organised estate ,always made to feel welcome and all residents well cared for and very happy"
Made by a visitor in 2019
Made by a visitor in 2019
"Very welcoming Friendly helpful staff. Lovely surroundings lovely residential rooms and leisure facilities "
Made by a visitor in 2019
Made by a visitor in 2019
"Hanover Court is a fantastic place to work, the Catering team, Cleaning team, Care team and Estate Manager work amazingly together as one team. We wor..." Show more
"Hanover Court is a fantastic place to work, the Catering team, Cleaning team, Care team and Estate Manager work amazingly together as one team. We work together towards one goal to ensure customers need are met and we all go the extra mile to make them smile. " Show less
Made by a staff member in 2019
"Hanover Court is a fantastic place to work, the Catering team, Cleaning team, Care team and Estate Manager work amazingly together as one team. We work together towards one goal to ensure customers need are met and we all go the extra mile to make them smile. " Show less
Made by a staff member in 2019
"friendly place nothing to much trouble
"
Made by a visitor in 2019
Made by a visitor in 2019
"Its a great facility to have in a rural area where care options are limited. The on site facilities and staff are excellent and the residents are incl..." Show more
"Its a great facility to have in a rural area where care options are limited. The on site facilities and staff are excellent and the residents are included in lots of on site activities." Show less
Made by a visitor in 2019
"Its a great facility to have in a rural area where care options are limited. The on site facilities and staff are excellent and the residents are included in lots of on site activities." Show less
Made by a visitor in 2019
"because they care for an elderly friend and they make sure she is well and has good company"
Made by a visitor in 2019
Made by a visitor in 2019
"Excellent assisted living care home"
Made by a staff member in 2019
Made by a staff member in 2019
"Hanover court provides excellent supported living with an onsite team that works tirelessly to promote the well being of residents. An engaging and su..." Show more
"Hanover court provides excellent supported living with an onsite team that works tirelessly to promote the well being of residents. An engaging and sun place to live." Show less
Made by a visitor in 2019
"Hanover court provides excellent supported living with an onsite team that works tirelessly to promote the well being of residents. An engaging and sun place to live." Show less
Made by a visitor in 2019
"Great atmosphere, happy residents and Efficient staff.
Well run scheme, Building well maintained. "
Made by a staff member in 2019
Made by a staff member in 2019
"Very welcoming staff and lovely site."
Made by a visitor in 2019
Made by a visitor in 2019
"The Staff are caring and kind. The accommodation, communal areas, overall environment and atmosphere is excellent. Residents are encouraged to take pa..." Show more
"The Staff are caring and kind. The accommodation, communal areas, overall environment and atmosphere is excellent. Residents are encouraged to take part in activities that are arranged for them and be involved. Hanover Court Cinderford is extremely well, and sensitively managed." Show less
Made by a visitor in 2019
"The Staff are caring and kind. The accommodation, communal areas, overall environment and atmosphere is excellent. Residents are encouraged to take part in activities that are arranged for them and be involved. Hanover Court Cinderford is extremely well, and sensitively managed." Show less
Made by a visitor in 2019
"My mother is a resident here, I live in the USA. Helen is great ! she keeps me in contact with the day to day things."
Made by a visitor in 2019
Made by a visitor in 2019
"Hanover court is such a nice place to work. All of the staff are friendly and welcoming"
Made by a staff member in 2019
Made by a staff member in 2019
"Warm friendly and happy place to be"
Made by a staff member in 2019
Made by a staff member in 2019
"Hanover Court is a fantastic community hub for residents living close to the Forrest of Dean. The estate has a great reputation amongst local older pe..." Show more
"Hanover Court is a fantastic community hub for residents living close to the Forrest of Dean. The estate has a great reputation amongst local older people and the local media. Amongst its initiatives we have the worlds oldest internet user, a wonderful sensor garden and many activities." Show less
Made by a staff member in 2019
"Hanover Court is a fantastic community hub for residents living close to the Forrest of Dean. The estate has a great reputation amongst local older people and the local media. Amongst its initiatives we have the worlds oldest internet user, a wonderful sensor garden and many activities." Show less
Made by a staff member in 2019
"Lovely modern building ran like clockwork by the Manager Helen and the rest of the team."
Made by a staff member in 2019
Made by a staff member in 2019
"I have heard what a great and brilliantly well run estate this is, with an outstanding estate manager."
Made by a visitor in 2019
Made by a visitor in 2019
"It all comes down to the Manager (Helen Lee) who is so efficient in her job and a very caring person."
Made by a visitor in 2019
Made by a visitor in 2019
"My grandmother has gone to live at Hanover court, cinderford and the care provided and service is absolutely outstanding. Furthermore my grandmother i..." Show more
"My grandmother has gone to live at Hanover court, cinderford and the care provided and service is absolutely outstanding. Furthermore my grandmother is treated warmly and with respect. I could not recommend Helen and her team any more. This is fantastic assisted living!" Show less
Made by a visitor in 2019
"My grandmother has gone to live at Hanover court, cinderford and the care provided and service is absolutely outstanding. Furthermore my grandmother is treated warmly and with respect. I could not recommend Helen and her team any more. This is fantastic assisted living!" Show less
Made by a visitor in 2019
"Helen and the team are fantastic - it very much is a team on site, all of whom go over and above to deliver excellent customer service. A fun, support..." Show more
"Helen and the team are fantastic - it very much is a team on site, all of whom go over and above to deliver excellent customer service. A fun, supportive, caring environment - more than just somewhere that people live ! " Show less
Made by a staff member in 2019
"Helen and the team are fantastic - it very much is a team on site, all of whom go over and above to deliver excellent customer service. A fun, supportive, caring environment - more than just somewhere that people live ! " Show less
Made by a staff member in 2019
"An amazing scheme which gives such wonderful opportunities for the older generation."
Made by a staff member in 2019
Made by a staff member in 2019
"A very supportive, encouraging and welcoming place where residents are supported to maintain independence as fully as possible. Person-centred support..." Show more
"A very supportive, encouraging and welcoming place where residents are supported to maintain independence as fully as possible. Person-centred support always available and many innovative ways used to include residents in daily and cultural activities." Show less
Made by a visitor in 2019
"A very supportive, encouraging and welcoming place where residents are supported to maintain independence as fully as possible. Person-centred support always available and many innovative ways used to include residents in daily and cultural activities." Show less
Made by a visitor in 2019
"Fantastic scheme that is so well run and popular with residents and prospective tenants"
Made by a visitor in 2019
Made by a visitor in 2019
"incredibly friendly staff and residents, a feeling of calm and professionalism. "
Made by a visitor in 2019
Made by a visitor in 2019
"Clean environment, issues attended to straight away, very pleasant dining room. Wonderful, caring, efficient and competent Estate Manager - Helen Lee."
Made by a visitor in 2019
Made by a visitor in 2019
"The staff are very friendly and professional. Nothing is too much trouble for Helen Lee the estate manager."
Made by a resident in 2019
Made by a resident in 2019
"Hanover Court provides a caring environment where individuals can keep their independence. Helen Lee the manager at Hanover Court is a true profession..." Show more
"Hanover Court provides a caring environment where individuals can keep their independence. Helen Lee the manager at Hanover Court is a true professional helping all the residents with all aspects of daily living. Helen goes the extra mile in providing help and assistance to all the residents whenever. " Show less
Made by a visitor in 2019
"Hanover Court provides a caring environment where individuals can keep their independence. Helen Lee the manager at Hanover Court is a true professional helping all the residents with all aspects of daily living. Helen goes the extra mile in providing help and assistance to all the residents whenever. " Show less
Made by a visitor in 2019
"lovely friendly and safe environment for the elderly to live. Excellent community spirit in the house. First class staff who go out of their way to he..." Show more
"lovely friendly and safe environment for the elderly to live. Excellent community spirit in the house. First class staff who go out of their way to help support and entertain the residents. Always clean and tidy residents appear to love living there.
" Show less
Made by a visitor in 2019
"lovely friendly and safe environment for the elderly to live. Excellent community spirit in the house. First class staff who go out of their way to help support and entertain the residents. Always clean and tidy residents appear to love living there.
" Show less
Made by a visitor in 2019
"My mother is a resident..amazing people, excellently managed facilities."
Made by a visitor in 2019
Made by a visitor in 2019
"Extremely well run in every way by the residing manager. It requires a very hands on approach it shows in the organization, it’s staff and the clean..." Show more
"Extremely well run in every way by the residing manager. It requires a very hands on approach it shows in the organization, it’s staff and the cleanliness of the building" Show less
Made by a visitor in 2019
"Extremely well run in every way by the residing manager. It requires a very hands on approach it shows in the organization, it’s staff and the cleanliness of the building" Show less
Made by a visitor in 2019
"I am a hairdresser here, its such a lovely place to work. lovely staff and residents. Lovely environment. "
Made by a staff member in 2019
Made by a staff member in 2019
"The spirit of community is so alive here. People aspire to live here such is the impact of Hanover Court in this parochial town. "
Made by a visitor in 2019
Made by a visitor in 2019
"My mother moved in last August as she was struggling at home. The manager and staff have been fantastic in helping her settle in, and very helpful wi..." Show more
"My mother moved in last August as she was struggling at home. The manager and staff have been fantastic in helping her settle in, and very helpful with any of our questions." Show less
Made by a visitor in 2019
"My mother moved in last August as she was struggling at home. The manager and staff have been fantastic in helping her settle in, and very helpful with any of our questions." Show less
Made by a visitor in 2019
"I volunteer at Hanover, we have quizzes, music and reminiscent sessions.
The Residents are well looked after, they have a lot of social and spiritual ..." Show more
"I volunteer at Hanover, we have quizzes, music and reminiscent sessions.
The Residents are well looked after, they have a lot of social and spiritual events.
The Manager and Staff are very kind and careing .
A wonderful home and a lovely friendly environment.
I would highly recommend Hanover." Show less
Made by a volunteer in 2019
The Residents are well looked after, they have a lot of social and spiritual ..." Show more
"I volunteer at Hanover, we have quizzes, music and reminiscent sessions.
The Residents are well looked after, they have a lot of social and spiritual events.
The Manager and Staff are very kind and careing .
A wonderful home and a lovely friendly environment.
I would highly recommend Hanover." Show less
Made by a volunteer in 2019
"I was appointed as Employer's Agent on a difficult build project comprising internal alterations and new extension. Despite dust, noise and other inco..." Show more
"I was appointed as Employer's Agent on a difficult build project comprising internal alterations and new extension. Despite dust, noise and other inconvenience the staff and residents couldn't have been more helpful. Must have been like going through the blitz for some of them." Show less
Made by a visitor in 2019
"I was appointed as Employer's Agent on a difficult build project comprising internal alterations and new extension. Despite dust, noise and other inconvenience the staff and residents couldn't have been more helpful. Must have been like going through the blitz for some of them." Show less
Made by a visitor in 2019
"The atmosphere at Hanover court is lovely. All staff members are friendly and co-operative and ensure that the needs of each individual is met at all ..." Show more
"The atmosphere at Hanover court is lovely. All staff members are friendly and co-operative and ensure that the needs of each individual is met at all times. " Show less
Made by a staff member in 2019
"The atmosphere at Hanover court is lovely. All staff members are friendly and co-operative and ensure that the needs of each individual is met at all times. " Show less
Made by a staff member in 2019
"Hanover Court Cinderford is Extra Care and has provided an excellent and safe home for my very aged mother; the Manager, Helen Lee, is brilliant: she ..." Show more
"Hanover Court Cinderford is Extra Care and has provided an excellent and safe home for my very aged mother; the Manager, Helen Lee, is brilliant: she demonstrates enormous energy and wise care on all occasions. The Care Team under Nicola also works well and gives helpful care however needed." Show less
Made by a visitor in 2019
"Hanover Court Cinderford is Extra Care and has provided an excellent and safe home for my very aged mother; the Manager, Helen Lee, is brilliant: she demonstrates enormous energy and wise care on all occasions. The Care Team under Nicola also works well and gives helpful care however needed." Show less
Made by a visitor in 2019
"This is a warm and friendly community; the staff are very kind; I feel very safe here."
Made by a resident in 2019
Made by a resident in 2019
"very friendly community always helpful and accommodating"
Made by a visitor in 2019
Made by a visitor in 2019
"Hanover Court is a safe, clean happy place for my 97 year old mother to live in. When she says she is content it is music to my ears."
Made by a visitor in 2019
Made by a visitor in 2019
"nice friendly place to workj
k"
Made by a staff member in 2019
Made by a staff member in 2019
"The residents, although having their own front door, can join in with activities and meet with others. There is always a happy environment when visit..." Show more
"The residents, although having their own front door, can join in with activities and meet with others. There is always a happy environment when visiting.
All residents are cared for and supported by care team and Scheme Manager" Show less
Made by a visitor in 2019
"The residents, although having their own front door, can join in with activities and meet with others. There is always a happy environment when visiting.
All residents are cared for and supported by care team and Scheme Manager" Show less
Made by a visitor in 2019
"I am the Area Manager & really look forward to visiting It is a busy and thriving estate and the residents are so positive about the environment in wh..." Show more
"I am the Area Manager & really look forward to visiting It is a busy and thriving estate and the residents are so positive about the environment in which they live. It is one of our flagship estates due to the relationships between the residents and the various staff teams." Show less
Made by a staff member in 2019
"I am the Area Manager & really look forward to visiting It is a busy and thriving estate and the residents are so positive about the environment in which they live. It is one of our flagship estates due to the relationships between the residents and the various staff teams." Show less
Made by a staff member in 2019
"Been here 15 years came after a brain haemorrhage in a wheel chair am now Residents rep and driving my car again.a miracle!"
Made by a resident in 2019
Made by a resident in 2019
"Hanover Court is a positive and lovely place to work. The carers and management always ensure that services are to a high standard and all residents a..." Show more
"Hanover Court is a positive and lovely place to work. The carers and management always ensure that services are to a high standard and all residents are happy in there home" Show less
Made by a staff member in 2019
"Hanover Court is a positive and lovely place to work. The carers and management always ensure that services are to a high standard and all residents are happy in there home" Show less
Made by a staff member in 2019
"I think hanover court is a lovely place to work, the team of carers are amazing. Helen the estate manager always goes above and beyond to make sure se..." Show more
"I think hanover court is a lovely place to work, the team of carers are amazing. Helen the estate manager always goes above and beyond to make sure service users are happy and well cared for." Show less
Made by a staff member in 2019
"I think hanover court is a lovely place to work, the team of carers are amazing. Helen the estate manager always goes above and beyond to make sure service users are happy and well cared for." Show less
Made by a staff member in 2019
"great team and its a lovely place to work"
Made by a staff member in 2019
Made by a staff member in 2019
"I love my job, the residents, the variety and working with some great staff"
Made by a staff member in 2019
Made by a staff member in 2019
"A wonderful place for my mother to live"
Made by a visitor in 2017
Made by a visitor in 2017
"We come to play our ukuleles and it's a warm friendly atmosphere always made to feel welcome and nice to see how well residents are cared for "
Made by a visitor in 2017
Made by a visitor in 2017
"My mum is very happy here with her to be husband"
Made by a visitor in 2017
Made by a visitor in 2017
"A lovely atmosphere clean and bright as well as welcoming "
Made by a visitor in 2017
Made by a visitor in 2017
"Very friendly and a modern environment "
Made by a visitor in 2017
Made by a visitor in 2017
"Friendly and clean, a great happy atmosphere "
Made by a visitor in 2017
Made by a visitor in 2017
"Super friendly and super caring. Lovely to visit. So helpful and kind."
Made by a visitor in 2017
Made by a visitor in 2017
"It feels like a lovely place"
Made by a visitor in 2017
Made by a visitor in 2017
"(contractor) a friendly environment to work in "
Made by a visitor in 2017
Made by a visitor in 2017
"I am a visiting contract engineer, always a warm welcome and easy access to required areas."
Made by a visitor in 2017
Made by a visitor in 2017
"The deer outside is beautiful and I think it's so sweet how hard everyone tries to help those who need it."
Made by a visitor in 2017
Made by a visitor in 2017
"Can't fault the place!"
Made by a visitor in 2017
Made by a visitor in 2017
"Catering staff are so friendly and make everyone feel welcome, managers are better than imaginable and care team are outstanding "
Made by a visitor in 2017
Made by a visitor in 2017
"Love that they host activities to encourage residents to come together "
Made by a visitor in 2017
Made by a visitor in 2017
"It's good to know our elders are well looked after and they are not lonely at Hanover. The staff will even stay past there shift to sort out any conce..." Show more
"It's good to know our elders are well looked after and they are not lonely at Hanover. The staff will even stay past there shift to sort out any concerns." Show less
Made by a visitor in 2017
"It's good to know our elders are well looked after and they are not lonely at Hanover. The staff will even stay past there shift to sort out any concerns." Show less
Made by a visitor in 2017
"Overall just comforting to know there are homes that will make me feel at home dispite any differences "
Made by a visitor in 2017
Made by a visitor in 2017
"amazing at accommodating needs and cope well with difficult behaviours "
Made by a visitor in 2017
Made by a visitor in 2017
"The food smells wonderful and it's so nice to see the sculpture trail! It's amazing for residents who can't walk very far."
Made by a visitor in 2017
Made by a visitor in 2017
"all the residents all look happy to be there. its so nice of them to host and help at the wedding"
Made by a visitor in 2017
Made by a visitor in 2017
"My friend works here and loves it! She gets excited to go to work and always has a smile when she gets home. I think its important that staff are trea..." Show more
"My friend works here and loves it! She gets excited to go to work and always has a smile when she gets home. I think its important that staff are treated with kindness as well as residents & visitors." Show less
Made by a visitor in 2017
"My friend works here and loves it! She gets excited to go to work and always has a smile when she gets home. I think its important that staff are treated with kindness as well as residents & visitors." Show less
Made by a visitor in 2017
"Only visited once or twice but I think it's wonderful to have a salon on site! It gives the residents so much confidence when they look good."
Made by a visitor in 2017
Made by a visitor in 2017
"a fantastic community that caters to a diversity of needs"
Made by a visitor in 2017
Made by a visitor in 2017
"When I stayed in the guest room I found the staff to be very friendly and welcoming. The residents I saw and spoke to were very happy and knowledgeabl..." Show more
"When I stayed in the guest room I found the staff to be very friendly and welcoming. The residents I saw and spoke to were very happy and knowledgeable about the building of the new wing. Their input had been taken into account and was very important." Show less
Made by a visitor in 2017
"When I stayed in the guest room I found the staff to be very friendly and welcoming. The residents I saw and spoke to were very happy and knowledgeable about the building of the new wing. Their input had been taken into account and was very important." Show less
Made by a visitor in 2017
"Well kept building that is well laid out for the residents with excellent facilities and a high standard of accommodation. Very welcoming, friendly an..." Show more
"Well kept building that is well laid out for the residents with excellent facilities and a high standard of accommodation. Very welcoming, friendly and caring staff. A very good atmosphere. Wide ranging activities available for residents. Excellent varied menu something to please everyone." Show less
Made by a visitor in 2017
"Well kept building that is well laid out for the residents with excellent facilities and a high standard of accommodation. Very welcoming, friendly and caring staff. A very good atmosphere. Wide ranging activities available for residents. Excellent varied menu something to please everyone." Show less
Made by a visitor in 2017
"Very welcoming, lovely estate manager, Mrs Helen Lee, always willing to help with everyday problems that occur. Nice environment and always plenty of ..." Show more
"Very welcoming, lovely estate manager, Mrs Helen Lee, always willing to help with everyday problems that occur. Nice environment and always plenty of functions to get involved in. All in all a great place to live." Show less
Made by a visitor in 2017
"Very welcoming, lovely estate manager, Mrs Helen Lee, always willing to help with everyday problems that occur. Nice environment and always plenty of functions to get involved in. All in all a great place to live." Show less
Made by a visitor in 2017
"nice environment with a pleasant aura for visitors "
Made by a visitor in 2017
Made by a visitor in 2017
"wonderfully warm and homely"
Made by a visitor in 2017
Made by a visitor in 2017
"fantastic place! cant believe the friendliness of residents"
Made by a visitor in 2017
Made by a visitor in 2017
"I enjoy the company. Staff are nice."
Made by a resident in 2017
Made by a resident in 2017
"They are kind, management & staff are nice."
Made by a resident in 2017
Made by a resident in 2017
"Always someone around care team when you want them."
Made by a resident in 2017
Made by a resident in 2017
"Helen is very kind, helpful. staff are excellent & friendly. The apartment is cosy, just the right size, especially as I am in a wheelchair. Also Ange..." Show more
"Helen is very kind, helpful. staff are excellent & friendly. The apartment is cosy, just the right size, especially as I am in a wheelchair. Also Angel, the new student is very kind and helpful to help Helen on Fridays, also the team." Show less
Made by a resident in 2017
"Helen is very kind, helpful. staff are excellent & friendly. The apartment is cosy, just the right size, especially as I am in a wheelchair. Also Angel, the new student is very kind and helpful to help Helen on Fridays, also the team." Show less
Made by a resident in 2017
"The food is very nice; I love the cabbage."
Made by a resident in 2017
Made by a resident in 2017
"Everybody is friendly; it's a really nice place."
Made by a resident in 2017
Made by a resident in 2017
"Very homely."
Made by a resident in 2017
Made by a resident in 2017
"Clean & comfortable, and staff are very helpful."
Made by a resident in 2017
Made by a resident in 2017
"The carers are a lovely batch of girls. the food is good. Feel secure living in my flat."
Made by a resident in 2017
Made by a resident in 2017
"Like living here as there's lots of people to mix with, & I get care."
Made by a resident in 2017
Made by a resident in 2017
"No complaints with the building, staff or support & care I get here."
Made by a resident in 2017
Made by a resident in 2017
"Nothing I can think of that I dislike. It's perfect for me."
Made by a resident in 2017
Made by a resident in 2017
"Moved here from the North and now have a lovely flat. Estate is clean & everything is good. Everyone so friendly, & nice atmosphere."
Made by a resident in 2017
Made by a resident in 2017
"I can't fault it here. I like the meals, company & puddings! Staff are good"
Made by a resident in 2017
Made by a resident in 2017
"Friendly staff, management is fantastic."
Made by a resident in 2017
Made by a resident in 2017
"Nice to have a well-kept estate to live in, with food if needed and a care team to help with care when I am not well."
Made by a resident in 2017
Made by a resident in 2017
"Friendly & homely. Everyone gets along and any problems I can visit the manger who is very caring and puts residents first."
Made by a resident in 2017
Made by a resident in 2017
"Give great support to all that live here at Hanover. Service is fantastic and I can find no fault in anything."
Made by a resident in 2017
Made by a resident in 2017
"It is a comfortable self-contained flat with all the needs I require. There are friendly carers on site should I require assistance at any time. We ha..." Show more
"It is a comfortable self-contained flat with all the needs I require. There are friendly carers on site should I require assistance at any time. We have an excellent caring estate manager." Show less
Made by a resident in 2017
"It is a comfortable self-contained flat with all the needs I require. There are friendly carers on site should I require assistance at any time. We have an excellent caring estate manager." Show less
Made by a resident in 2017
"An overall happy place to be."
Made by a resident in 2017
Made by a resident in 2017
"So pretty in the Bluebell lounge. Staff are like friends, but still professional."
Made by a resident in 2017
Made by a resident in 2017
"I like everything. I have my independence, can come & go as I like. There is care on hand if needed, & carers, manager are very good & friendly. I am ..." Show more
"I like everything. I have my independence, can come & go as I like. There is care on hand if needed, & carers, manager are very good & friendly. I am very contented here." Show less
Made by a resident in 2017
"I like everything. I have my independence, can come & go as I like. There is care on hand if needed, & carers, manager are very good & friendly. I am very contented here." Show less
Made by a resident in 2017
"Care, comfort & feeling of safety."
Made by a resident in 2017
Made by a resident in 2017
"This is a very happy place. the staff & estate manager are excellent."
Made by a resident in 2017
Made by a resident in 2017
"Staff help me to be independent and assist me in tasks I wouldn't be able to do otherwise."
Made by a resident in 2017
Made by a resident in 2017
"It's like living in a 5 star Hotel."
Made by a resident in 2017
Made by a resident in 2017
"All concerns are made a priority. I never feel lonely here."
Made by a resident in 2017
Made by a resident in 2017
"Thanks to the estate manager, it's extremely well run and efficient. Any complains is immediately rectified."
Made by a resident in 2017
Made by a resident in 2017
"Love the company and the care that i receive, especially when my husband died. I do not know what I would have done without the support of the staff."
Made by a resident in 2017
Made by a resident in 2017
"It's comfortable and the perfect flat."
Made by a resident in 2017
Made by a resident in 2017
"Beuatiful & interesting view, a nice area. Helen the manager is lovely."
Made by a resident in 2017
Made by a resident in 2017
"The atmosphere is warm & caring. the staff are very well trained. I am very happy here."
Made by a resident in 2017
Made by a resident in 2017
"This is a happy place. everyone is so friendly. The staff are great. The estate manager is the best there is. Flats are lovely, everywhere is clean an..." Show more
"This is a happy place. everyone is so friendly. The staff are great. The estate manager is the best there is. Flats are lovely, everywhere is clean and comfortable. You would not find a better place than this anywhere." Show less
Made by a resident in 2017
"This is a happy place. everyone is so friendly. The staff are great. The estate manager is the best there is. Flats are lovely, everywhere is clean and comfortable. You would not find a better place than this anywhere." Show less
Made by a resident in 2017
"it is absolutely wonderful. Everything is here for our use and I have lots and lots of friends."
Made by a resident in 2017
Made by a resident in 2017
"The company and how well I am looked after. the food is good Helen is excellent."
Made by a resident in 2017
Made by a resident in 2017
"It's perfect. It blew me over how perfect it is in comparison to other places i have visited."
Made by a resident in 2017
Made by a resident in 2017
"Nice & friendly, very nice care team and line manager."
Made by a resident in 2017
Made by a resident in 2017
"I got company, good food."
Made by a resident in 2017
Made by a resident in 2017
"The care that my Mother has received has been excellent. All the staff are polite, professional and considerate. To hear Mum say 'I am content' is mus..." Show more
"The care that my Mother has received has been excellent. All the staff are polite, professional and considerate. To hear Mum say 'I am content' is music to my ears. " Show less
Made by a visitor in 2017
"The care that my Mother has received has been excellent. All the staff are polite, professional and considerate. To hear Mum say 'I am content' is music to my ears. " Show less
Made by a visitor in 2017
"its very friendly and relaxed get given plenty of coffee "
Made by a visitor in 2017
Made by a visitor in 2017
"Welcoming and situated in a nice part of the forest of dean. The new wing is exceptional and beautiful lounge."
Made by a staff member in 2017
Made by a staff member in 2017
"very friendly happy place"
Made by a staff member in 2017
Made by a staff member in 2017
"Its' a friendly scheme where everyone seems happy."
Made by a visitor in 2017
Made by a visitor in 2017
"Extremely well run and professional scheme a pleasure to visit always."
Made by a staff member in 2017
Made by a staff member in 2017
"Very well organised "
Made by a visitor in 2017
Made by a visitor in 2017
"It's a lovely estate with very friendly staff. The Estate manager Helen goes that extra mile to look after her residents. Ends"
Made by a visitor in 2017
Made by a visitor in 2017
"Hanover Court is a fantastic place run by an exceptional Estate Manager. It is a thriving Extra Care scheme and is very highly regarded in the Forest..." Show more
"Hanover Court is a fantastic place run by an exceptional Estate Manager. It is a thriving Extra Care scheme and is very highly regarded in the Forest of Dean." Show less
Made by a staff member in 2017
"Hanover Court is a fantastic place run by an exceptional Estate Manager. It is a thriving Extra Care scheme and is very highly regarded in the Forest of Dean." Show less
Made by a staff member in 2017
"It is always clean with good facilities and there are many planned activities. The staff are friendly and helpful, willing to go the extra mile if nee..." Show more
"It is always clean with good facilities and there are many planned activities. The staff are friendly and helpful, willing to go the extra mile if needs be. Everyone is treated with respect and there is a good atmosphere." Show less
Made by a visitor in 2017
"It is always clean with good facilities and there are many planned activities. The staff are friendly and helpful, willing to go the extra mile if needs be. Everyone is treated with respect and there is a good atmosphere." Show less
Made by a visitor in 2017
"Brilliant staff and residents lovely place to work its like a second family"
Made by a staff member in 2017
Made by a staff member in 2017
"An extremely happy place to work. Great staff and residents could ask for more!!!"
Made by a staff member in 2017
Made by a staff member in 2017
"Warm welcoming friendly staff always helpful"
Made by a staff member in 2017
Made by a staff member in 2017
"just a happy place to be "
Made by a visitor in 2017
Made by a visitor in 2017
"staff are kind and friendly, I love visiting my nan here "
Made by a visitor in 2017
Made by a visitor in 2017
"the bluebell lounge is so nice to chill in "
Made by a visitor in 2017
Made by a visitor in 2017
"The manager is a star and makes such a big effort with residents, I always thought old people were sad and lonely but now I cant wait to grow old."
Made by a visitor in 2017
Made by a visitor in 2017
"Helen the manager is so lovely "
Made by a staff member in 2017
Made by a staff member in 2017
"a wonderful community, more of a family than strangers. supportive in bad times "
Made by a visitor in 2017
Made by a visitor in 2017
"So cosy and warm here"
Made by a staff member in 2017
Made by a staff member in 2017
"It's staff are kind and always put the best interests of the residents first "
Made by a visitor in 2017
Made by a visitor in 2017
"I love working here! the people are super nice, the residents are super nice and the place its self is super nice "
Made by a staff member in 2017
Made by a staff member in 2017
"very nice place where everyone is made equal "
Made by a visitor in 2017
Made by a visitor in 2017
"very well run and service users are at the heart of all we do"
Made by a staff member in 2017
Made by a staff member in 2017
"There is always a good atmosphere when visiting and everyone is happy. The Estate Manager is very helpful to residents and families, going above and b..." Show more
"There is always a good atmosphere when visiting and everyone is happy. The Estate Manager is very helpful to residents and families, going above and beyond the role at times. Visitors from the community are encouraged to attend events and activities and events are organised for residents regularly" Show less
Made by a visitor in 2017
"There is always a good atmosphere when visiting and everyone is happy. The Estate Manager is very helpful to residents and families, going above and beyond the role at times. Visitors from the community are encouraged to attend events and activities and events are organised for residents regularly" Show less
Made by a visitor in 2017
"All the residents are happy to be here it's like a community"
Made by a visitor in 2017
Made by a visitor in 2017
"Residents are very happy here and well cared for. I'm so proud to be a member of the team. This is one big family to me and although there are those w..." Show more
"Residents are very happy here and well cared for. I'm so proud to be a member of the team. This is one big family to me and although there are those who don't get along as well as they do with others there is never any nastiness." Show less
Made by a staff member in 2017
"Residents are very happy here and well cared for. I'm so proud to be a member of the team. This is one big family to me and although there are those who don't get along as well as they do with others there is never any nastiness." Show less
Made by a staff member in 2017
"I love everything about being here, the people here are a family to me "
Made by a resident in 2017
Made by a resident in 2017
"Frequent social activities for residents in order to encourage normality. I love that different companies work together as a team in order to create t..." Show more
"Frequent social activities for residents in order to encourage normality. I love that different companies work together as a team in order to create the best possible experience for all that live, visit and work at the establishment." Show less
Made by a staff member in 2017
"Frequent social activities for residents in order to encourage normality. I love that different companies work together as a team in order to create the best possible experience for all that live, visit and work at the establishment." Show less
Made by a staff member in 2017
"staff are fun yet know where to draw the line "
Made by a visitor in 2017
Made by a visitor in 2017
"From a contractors point of view I feel that the care is first class and it is such a fantastic place to visit. All residents are happy and I am made ..." Show more
"From a contractors point of view I feel that the care is first class and it is such a fantastic place to visit. All residents are happy and I am made to feel welcome." Show less
Made by a staff member in 2017
"From a contractors point of view I feel that the care is first class and it is such a fantastic place to visit. All residents are happy and I am made to feel welcome." Show less
Made by a staff member in 2017
"I love to be here "
Made by a visitor in 2017
Made by a visitor in 2017
"such an amazing place to visit "
Made by a visitor in 2017
Made by a visitor in 2017
"beautiful people beautiful place "
Made by a visitor in 2017
Made by a visitor in 2017
"My friend works there as part of a work placement; she is always complimenting the staff saying how compassionate they are. I couldn't believe how wel..." Show more
"My friend works there as part of a work placement; she is always complimenting the staff saying how compassionate they are. I couldn't believe how welcome both staff and residents make you feel! I love visiting." Show less
Made by a visitor in 2017
"My friend works there as part of a work placement; she is always complimenting the staff saying how compassionate they are. I couldn't believe how welcome both staff and residents make you feel! I love visiting." Show less
Made by a visitor in 2017
"Fantastic and beautiful. It's a place that makes me look forwards to retirement."
Made by a visitor in 2017
Made by a visitor in 2017
"This fantastic establishment has given me the opportunity to develop new skills and to provide a caring environment to residents "
Made by a volunteer in 2017
Made by a volunteer in 2017
"Having delivered to Hanover for many years, I can only compliment managers and staff for the very professional and caring approach to everyone."
Made by a staff member in 2017
Made by a staff member in 2017
"Being a therapist myself I fully understand how much value Hanover Court is not only to residents but to the area in general."
Made by a visitor in 2017
Made by a visitor in 2017
"Staff are very professional coupled with a kind and caring attitude in order to promote a family environment for all."
Made by a visitor in 2017
Made by a visitor in 2017
"Such a wonderful place! It doesn't feel like a home for the elderly but more of a giant sleep over for friends."
Made by a visitor in 2017
Made by a visitor in 2017
"The staff are like family and residents are not just residents... they are friends."
Made by a staff member in 2017
Made by a staff member in 2017
"Such a lovely place to be "
Made by a staff member in 2017
Made by a staff member in 2017
"We are amazing, nothing more I can say."
Made by a staff member in 2017
Made by a staff member in 2017
"We are the best staff team that anyone could ask for."
Made by a staff member in 2017
Made by a staff member in 2017
"I think it is a fantastic place that helps everyone to live as a community rather than in loneliness."
Made by a staff member in 2017
Made by a staff member in 2017
"High standard of facilities, cleanliness, and friendliness of the staff"
Made by a visitor in 2017
Made by a visitor in 2017
"friendly and clean environment"
Made by a visitor in 2017
Made by a visitor in 2017
"great environment to work in and a beautiful area in the Forest of Dean. Working with residents and other staff to make a difference to lives is impo..." Show more
"great environment to work in and a beautiful area in the Forest of Dean. Working with residents and other staff to make a difference to lives is important to me" Show less
Made by a staff member in 2017
"great environment to work in and a beautiful area in the Forest of Dean. Working with residents and other staff to make a difference to lives is important to me" Show less
Made by a staff member in 2017
"I think that Hanover Court promotes dignity, equality and delivers an exemplary performance. The quality of care and support given to both staff and r..." Show more
"I think that Hanover Court promotes dignity, equality and delivers an exemplary performance. The quality of care and support given to both staff and residents is fantastic and I hope that recognition is given to carers and management staff." Show less
Made by a volunteer in 2017
"I think that Hanover Court promotes dignity, equality and delivers an exemplary performance. The quality of care and support given to both staff and residents is fantastic and I hope that recognition is given to carers and management staff." Show less
Made by a volunteer in 2017
"It's the most amazing place to live, and if my Mum needed an extra care I would be putting her on the waiting list here! It's warm and friendly, has ..." Show more
"It's the most amazing place to live, and if my Mum needed an extra care I would be putting her on the waiting list here! It's warm and friendly, has fantastic support and lots to do as well." Show less
Made by a staff member in 2017
"It's the most amazing place to live, and if my Mum needed an extra care I would be putting her on the waiting list here! It's warm and friendly, has fantastic support and lots to do as well." Show less
Made by a staff member in 2017
Managed by
We believe that later life is for living
Helping people enjoy later life is our passion. It has been for more than 60 years. And today, in an ageing society, our housing, care and support is needed more than ever.
National Housing for Older People Awards
in the EAC Housing for Older People Awards 2019.
Category: Housing-with-care 41-55 units.
Sponsor: CHS.
Category: Housing-with-care 41-55 units.
Sponsor: CHS.
in the EAC Housing for Older People Awards 2019.
Category: Housing-with-care 41-55 units.
Sponsor: CHS.
Category: Housing-with-care 41-55 units.
Sponsor: CHS.
in the EAC Housing for Older People Awards 2017.
Category: Retirement housing 44-52 units.
Sponsor: Retirement Homesearch.
Category: Retirement housing 44-52 units.
Sponsor: Retirement Homesearch.
in the EAC Housing for Older People Awards 2012.
Category: Housing-with-care under 30 units.
Sponsor: Friends IT.
Category: Housing-with-care under 30 units.
Sponsor: Friends IT.
Memberships
ARCO: The manager of this facility is a member of Associated Retirement Community Operators (ARCO), the main body representing the retirement community sector the UK.
